Return Policy

Return/ Refunds

All Sales Are Final* We do not accept returns, exchanges or refunds. Please note, The Thug Barbie Shop reserves the right to refuse all returns. We will only send replacements for damaged/missing products within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip.

The Thug Barbie Shop is not responsible for stolen packages.
Items sent back to us will not be eligible for return/exchange/refund.

Customs, Duties and Taxes

For international orders, we will not reimburse customers who are subject to these fees, and we will not provide a refund for this reason. International customers must determine any expected fees prior to ordering.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.